FAQ

Find answers to common questions about ROSA LIVING products, orders, payments, shipping, returns, refunds, and plant care.

Products and Live Plants

Will I receive the exact plant shown?

When a product is specifically identified as an “exact plant,” the product photographs represent the individual specimen offered for sale.

Because plants are living products, natural changes may occur between the time of photography and delivery.

Why might my plant look slightly different after delivery?

Plants may experience temporary stress during transportation. Changes in leaf position, moisture, color, or general appearance can occur during shipping.

We recommend carefully unpacking your plant after delivery and following the care information provided for the product.

Are the plants rooted or established?

Product information varies by plant. Where available, the product page will indicate the plant's rooting or establishment status, pot size, approximate dimensions, and other relevant details.

Please review the individual product listing carefully before placing your order.

Will the plant keep the same variegation?

Variegation is a natural characteristic and can change as a plant grows.

Future growth can be affected by genetics, lighting, temperature, nutrition, watering, and other growing conditions. We cannot guarantee the exact color, pattern, or variegation of future leaves.

Orders and Payments

How do I place an order?

Select the product you wish to purchase, add it to your cart, and complete the checkout process.

After your order has been successfully submitted, an order confirmation will normally be sent to the email address provided at checkout.

Which payment methods do you accept?

The payment methods currently available for your order are displayed during checkout before you complete your purchase.

Available payment methods may vary depending on your location and the payment services enabled on our store.