Shipping policy
Shipping policy
Last updated: September 25, 2026
This Shipping & Delivery Policy explains where ROSA LIVING ships, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if an order is delayed, damaged, or missing.
1. Shipping Destinations
ROSA LIVING currently ships to eligible delivery addresses in:
United Kingdom
Available shipping options are confirmed during checkout after you enter your delivery address.
If an address or location cannot be accepted at checkout, we are unable to ship the order to that destination.
2. Order Processing
Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing times may occasionally be longer during periods of high order volume, severe weather, public holidays, or other circumstances that affect fulfillment.
If a significant delay affects your order, we will contact you using the email address provided during checkout.
3. Estimated Delivery Times
After dispatch, standard delivery normally takes approximately 2–4 business days.
The estimated total time from order placement to delivery is therefore approximately:
3–6 business days total
This consists of:
Order processing: 1–2 business days
Delivery after dispatch: 2–4 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by carrier delays, severe weather, public holidays, customs processing, remote delivery locations, or other circumstances outside our reasonable control.
4. Shipping Costs
ROSA LIVING currently offers free standard shipping on eligible orders shipped to the United Kingdom and United States.
If an alternative or expedited shipping option is available, the applicable shipping cost will be displayed during checkout before you submit your order.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout.
Where tracking is available, the email will include a tracking number or tracking link.
Tracking information may take up to 48 hours after dispatch to become active or display movement in the carrier's system.
If you do not receive your shipping confirmation, please check your spam or junk folder before contacting us.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review your address before submitting your order.
If you notice an address error, contact us as soon as possible at:
support@rosaliving.shop
We will make reasonable efforts to update an address before the order has been prepared or dispatched, but we cannot guarantee that changes will be possible after processing has begun.
Where permitted by applicable law, additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.
7. Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs inspection, import duties, customs fees, or local taxes depending on the destination.
Any taxes or charges collected by ROSA LIVING during checkout will be displayed before payment is submitted.
If import duties, customs fees, or local taxes are not collected during checkout, the recipient may be responsible for those charges when the shipment enters the destination country.
ROSA LIVING does not control customs processing times or charges imposed by government authorities.
8. Live Plant Shipments
ROSA LIVING carefully prepares and packages live plants for transportation.
Because plants are living products, temporary changes in appearance or signs of shipping stress may occur during transportation.
We recommend that customers unpack and inspect live plants promptly after delivery.
If a plant arrives materially damaged or there is a significant issue with the condition of the plant upon arrival, please contact us as soon as possible.
Please include:
- Your order number
- Clear photographs of the plant as received
- Photographs of the shipping box
- Photographs of the internal packaging
- Photographs showing any visible damage
We will review the information and handle the request in accordance with our Refund & Return Policy.
9. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please first review the latest tracking information.
If the tracking information has not updated for several business days or the package appears to be delayed, contact us at:
support@rosaliving.shop
We will review the available shipment information and, where appropriate, work with the carrier to investigate the shipment.
If a carrier investigation is required, resolution may take additional time depending on the carrier's procedures.
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area and with other members of your household or building before contacting us.
10. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us at:
support@rosaliving.shop
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging where applicable
We will review the issue and provide an appropriate resolution in accordance with our published policies and applicable law.
11. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom
Email: support@rosaliving.shop
Phone: +44 11 3345 1706