Terms of service
Terms of service
Last updated: September 25, 2026
These Terms of Service govern your use of the ROSA LIVING website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms.
1. Business information
This online store is operated by:
ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom
Email: support@rosaliving.shop
Phone: +44 11 3345 1706
Website: https://rosaliving.shop
2. Eligibility and website use
You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use its content for fraudulent or unlawful activity.
You must be legally capable of entering into a binding agreement to place an order.
3. Product information
We make reasonable efforts to present product descriptions, dimensions, prices, availability and photographs accurately. Because our products include live plants, natural differences in color, variegation, leaf shape, growth and appearance may occur.
When a product is identified as an “exact plant,” the customer will receive the individual specimen shown in the product photographs, subject only to normal changes associated with a living plant between photography and dispatch.
Product availability may change without notice. Adding a product to your cart does not reserve it.
4. Orders and acceptance
When you submit an order, you are making an offer to purchase the selected products. An automated order-confirmation email confirms that we received your order but does not necessarily mean that it has been accepted.
We accept an order when we confirm dispatch or otherwise send you confirmation that the order has been accepted. If we cannot accept or fulfill an order, we will notify you and refund any amount already paid for the unavailable item.
We may refuse or cancel an order when there is a pricing error, suspected fraud, an unavailable product, an invalid delivery address, or another reasonable fulfillment issue.
5. Prices, taxes and currency
Product prices are displayed in the currency selected on the website. Any applicable taxes and charges will be shown during checkout before the order is submitted.
If an international order is subject to import duties, customs charges or local taxes not collected during checkout, the customer may be responsible for those charges. Any such responsibility will be disclosed consistently with our Shipping Policy.
We may correct pricing or product-information errors before accepting an order. If an error affects an order already submitted, we will contact you before proceeding.
6. Payment
Available payment methods are displayed during checkout. Payment must be successfully authorized before an order is processed.
Payment information is processed by our secure third-party payment providers. We do not store complete payment-card details on our own systems.
7. Shipping and delivery
We currently ship to eligible addresses in the United Kingdom.
Orders are normally prepared for dispatch within 1–2 business days after payment is confirmed. Delivery normally takes an additional 2–4 business days after dispatch.
These timeframes are estimates and may be affected by carrier delays, weather, customs processing, public holidays or circumstances outside our reasonable control.
Free standard shipping is currently offered on all eligible orders. Any alternative or additional shipping charge will be displayed during checkout before payment.
Tracking information will be sent to the email address provided with the order when tracking is available. Customers are responsible for providing a complete and accurate delivery address.
Complete shipping information is available in our Shipping Policy.
8. Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at support@rosaliving.shop. We cannot guarantee changes or cancellation after an order has entered preparation or been dispatched.
If an order has already shipped, it will be handled according to our Returns and Refunds Policy.
9. Returns and refunds
Eligible products may be returned within 30 days in accordance with our Returns and Refunds Policy. The policy explains eligibility conditions, how to request a return, return-shipping arrangements, damaged or incorrect orders, exclusions and refund processing times.
Do not return a product without first contacting us and receiving return instructions.
Please read our complete Returns and Refunds Policy before requesting a return.
10. Damaged, incorrect or missing orders
If an order arrives damaged, contains the wrong item, or does not arrive within the stated delivery period, contact us promptly at support@rosaliving.shop.
Please include your order number, a description of the issue and, where applicable, clear photographs of the item and packaging. We will review the claim and provide an appropriate resolution in accordance with our published policies and applicable law.
11. Live plant care
Live plants may react to transportation and changes in light, temperature, humidity or care. Customers are responsible for following appropriate care practices after delivery.
Claims concerning damage that was present on arrival should be reported promptly and must be handled according to our Returns and Refunds Policy. Nothing in these Terms limits rights that cannot legally be excluded.
12. Warranty
Products are covered by any rights and remedies required under applicable consumer law. Any additional commercial warranty offered by ROSA LIVING applies only when it is clearly stated on the relevant product page or in our published Warranty Policy, together with its duration, coverage, exclusions and claim procedure.
Read our Warranty Policy for complete details.
13. Intellectual property
Website content, including text, branding, graphics, product photographs and design elements, is owned by or licensed to ROSA LIVING and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify or commercially use this content without prior written permission, except where permitted by law.
14. Limitation of liability
To the extent permitted by law, ROSA LIVING is not responsible for indirect or consequential losses that were not reasonably foreseeable when the order was accepted.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or limits any mandatory consumer rights.
15. Privacy
Our collection and use of personal information are described in our Privacy Policy.
16. Governing law and disputes
These Terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections that may apply in the customer’s country or place of residence.
If a dispute arises, please contact us first so that we can attempt to resolve it directly. If it cannot be resolved informally, either party may pursue the remedies available under applicable law.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
18. Changes to these Terms
We may update these Terms when our services, business practices or legal obligations change. The current version and its last-updated date will always be published on this page.
19. Contact us
Questions about these Terms or an order can be sent to:
ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom
Email: support@rosaliving.shop
Phone: +44 11 3345 1706