Privacy policy

Last updated: September 25, 2026

At ROSA LIVING, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices and rights available to you when you visit or purchase from our website.

1. Business Information

The business responsible for operating this website and handling customer information is:

ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom

Email: support@rosaliving.shop
Phone: +44 11 3345 1706

2. Information We Collect

We may collect information directly from you, automatically when you use our website, or from service providers that help us operate our business.

2.1 Information You Provide

Depending on how you interact with our store, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Order and transaction information
Account information, if you create an account
Information you provide when contacting customer service
Information you provide when requesting a return, refund, exchange, or cancellation

Payment card information is processed by the payment provider selected at checkout. We do not intentionally store complete payment card details on our own systems.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited
Website interactions
Referring website or source
Date and time of visits

This information may be collected through cookies, similar technologies, Shopify, and other services used to operate, secure, analyze, and improve our website.

3. How We Use Personal Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer support
Respond to questions and requests
Process returns, refunds, exchanges, and cancellations
Communicate with you about your orders and transactions
Maintain and improve our website and services
Help prevent fraud, unauthorized activity, and security incidents
Maintain appropriate business, accounting, and transaction records
Comply with applicable laws and legal obligations
Send marketing communications where permitted by applicable law and where you have not opted out

4. How We Share Information

We do not sell your personal information for money.

We may share information with service providers when reasonably necessary to operate our business and provide services to you. These providers may include:

Shopify and e-commerce service providers
Payment processing providers
Shipping and delivery providers
Website, hosting, and technology providers
Security and fraud-prevention providers
Analytics and customer-support providers

We may also disclose information when required by law, in response to valid legal requests, to protect our rights or customers, or as part of a business transaction such as a merger, acquisition, restructuring, or sale of assets.

We only seek to share information that is reasonably necessary for the relevant business purpose.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and services that allow us to operate our online store, process orders, provide checkout functionality, and support other store functions.

Information processed through Shopify may be handled according to Shopify's own privacy practices and applicable agreements.

6. Payment Information

Payments are processed through the payment methods and payment providers available at checkout.

When you provide payment information, it is processed by the applicable payment provider according to its privacy and security practices.

The payment methods available to you may vary depending on your location and the payment services enabled on our store.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Maintain security
Remember preferences
Understand website usage
Improve website performance and functionality
Support analytics or marketing activities where applicable

You may be able to manage certain cookies through your browser settings or through cookie controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include the time necessary to:

Complete transactions
Provide customer support
Process returns and refunds
Maintain business and accounting records
Resolve disputes
Meet legal and regulatory obligations
Prevent fraud and protect our services

The retention period may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or request restriction of certain processing
Request a copy of certain information in a portable format
Withdraw consent where processing is based on consent
Opt out of marketing communications

To submit a privacy-related request, contact us at:

support@rosaliving.shop

We may need to verify certain information before completing a request. Applicable law may limit or provide exceptions to some privacy rights.

11. Marketing Communications

If you receive promotional communications from ROSA LIVING, you may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at:

support@rosaliving.shop

Opting out of marketing communications will not prevent us from sending important non-promotional communications relating to your orders, transactions, customer-service requests, or other necessary business matters.

12. Children's Privacy

Our website and services are not directed toward children who are below the applicable age of consent under relevant law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and address the situation.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.

When changes are made, we will update the "Last updated" date shown at the beginning of this policy.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom

Email: support@rosaliving.shop
Phone: +44 11 3345 1706