Warranty

Last updated: September 25, 2026

At ROSA LIVING, we want you to receive products that are in proper condition and perform as described. This Warranty Policy explains how we handle product defects and any applicable manufacturer warranties.

1. Consumer rights

Nothing in this Warranty Policy limits or excludes any rights you may have under applicable consumer protection laws.

If a product is defective or does not conform to the applicable legal requirements, you may be entitled to a remedy, which may include repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.

2. Manufacturer warranties

Some products may be covered by an additional manufacturer's warranty.

Where a manufacturer warranty applies, its duration, coverage, exclusions, and conditions will depend on the specific product and the manufacturer's warranty terms.

A manufacturer warranty is separate from and does not replace any statutory rights that may apply to your purchase.

3. Reporting a defective product

If you believe that a product you purchased from us is defective, please contact us at support@rosaliving.shop.

To help us review your request, please provide:

• Your order number
• The name of the product
• A clear description of the issue
• Photos or videos showing the issue, where appropriate

We may request additional information to determine the appropriate resolution.

4. Warranty exclusions

Warranty coverage may not apply to problems caused by misuse, improper installation or maintenance, accidental damage, unauthorized modifications, normal wear and tear, or use contrary to the product's instructions, where permitted by applicable law.

5. Contact us

ROSA LIVING
255 Town St
Bramley, Leeds LS13 3EJ
United Kingdom

Email: support@rosaliving.shop
Phone: +44 11 3345 1706

We will review warranty and defect requests and provide the appropriate next steps based on the product, the circumstances, and applicable law.